Refund Policy

Our Commitment to Your Satisfaction

At MenaVPN, we work hard to deliver a fast, secure, and reliable VPN you can trust. If you ever run into a problem—or want a feature—please contact support first so we can help quickly.

Contact support

• In-app message (Support → Help)
• Email: [email protected]

We often resolve issues in minutes by:

• Troubleshooting connection/setup
• Guiding you through features
• Helping with billing/account questions
• Listening to your feedback for improvements

Refunds Overview

Refunds depend on where you made your purchase. Below is a clear explanation of how refunds work for each platform:

1) 💳 Website Purchases (Stripe — Credit/Debit Card)

If you subscribed directly through our website using Stripe, MenaVPN can process your refund request.

• How to request: Email [email protected] with your purchase email and transaction ID (or the last 4 digits of your card).
• Eligibility window: Refunds are generally available within 14 days of purchase, provided the service hasn’t been extensively used.
• Processing time: Most refunds are completed within 5–10 business days, depending on your bank.

2) 📱 Google Play (Android In-App Purchases)

If you purchased through Google Play, Google handles all refunds directly. MenaVPN cannot issue refunds for these transactions.

• How to request:

  1. Open the Google Play Store.
  2. Tap your profile icon → Payments & subscriptions → Budget & history.
  3. Locate your MenaVPN purchase, tap Report a problem, and follow the steps.
     Alternatively, visit Google Play Refunds to submit a request online.

• Processing time: Google typically reviews and processes refund requests within a few days.

3) Apple App Store (iOS In-App Purchases)

For purchases made through the Apple App Store, Apple is solely responsible for refunds.

• How to request:

  1. Visit Apple’s official refund page.
  2. Sign in with your Apple ID.
  3. Locate your MenaVPN purchase and follow the on-screen steps to request a refund.

• Processing time: Apple usually processes eligible refunds within 3–5 business days.

Step-by-Step Summary

Final Note

MenaVPN is built with ❤️ to provide top-notch privacy, speed, and reliability. If you have any issues or feature requests, reach out to us first — we’re here to help and often resolve things quickly. But if a refund is the right path, simply follow the steps above depending on your payment method, and the process will be smooth and clear.