Please read these terms and conditions carefully before using Our Service.
TERMS AND CONDITIONS OF MENA VPN
Please read these Terms and Conditions (“Terms”) carefully before using our Service.
1 - INTERPRETATION AND DEFINITIONS
1.1 Interpretation**
The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
1.2 Definitions
2 - ACKNOWLEDGMENT
These Terms govern the use of this Service and form the agreement between You and the Company.
3 - SUBSCRIPTIONS
3.1 Subscription Period
Certain parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring basis (daily / weekly / monthly / annually) depending on the plan you select. Subscriptions renew automatically unless cancelled.
3.2 Subscription Cancellations
You may cancel renewal through Your Account settings or by contacting Us. No refunds are given for the current period. If purchased via an Application Store, cancellation must follow that store’s terms.
3.3 Billing
You must provide accurate billing information. If automatic billing fails, we may issue an electronic invoice requiring manual payment.
3.4 Fee Changes
We may modify Subscription fees. Changes become effective at the end of the current period. We will give reasonable prior notice.
3.5 Refunds
Except when required by law, paid fees are non‑refundable. Refund requests may be considered at our sole discretion. For In‑app Purchases, the Application Store’s refund policy applies.
3.6 Free Trial
We may offer a Free Trial. If billing details are provided, You will not be charged until the trial ends. We may modify or cancel the Free Trial at any time.
4 - IN‑APP PURCHASES
5 - USER ACCOUNTS
6 - PROHIBITED ACTIVITIES
Users are strictly prohibited from engaging in illegal activities—including but not limited to BitTorrent piracy, hacking, child‑abuse material or spam—or any activity that violates applicable local law (see Section 8).
6A - LEGAL COMPLIANCE AND USER RESPONSIBILITY
6A.1 Obligation to Comply with Local Laws
You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in the country or jurisdiction from which you access or use the Service. The Company does not provide legal advice and makes no representations regarding the legality of VPN usage in any specific location.
6A.2 Prohibited Use and Legal Disclaimers
Use of the Service for any unlawful purpose—including, but not limited to, bypassing government-imposed restrictions, accessing prohibited or geo-restricted content, or conducting activities in violation of national laws—is strictly forbidden. This applies regardless of whether such conduct is technically feasible through the VPN.
6A.3 Disclaimer of Liability
MenaVPN Holding B.V. disclaims all responsibility for any outcomes arising from the illegal or unauthorized use of its Service. You acknowledge that such actions are solely Your responsibility, and the Company shall not be liable for any civil, criminal, administrative, or other legal consequences that may result.
6A.4 Indemnification
You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and affiliates from and against any claims, actions, liabilities, losses, penalties, fines, or costs (including reasonable legal fees) resulting from or arising out of Your breach of applicable law or these Terms through use of the Service.
LINKS TO OTHER WEBSITES
We have no control over third‑party sites and accept no responsibility for their content or policies. Review third‑party terms before using those sites.
LOCAL‑LAW COMPLIANCE – UAE‑SPECIFIC RULES
8.1 User Responsibility
You are solely responsible for determining whether your use of the Service is lawful in every jurisdiction where you access it.
8.2 United Arab Emirates (UAE) – Legal Notice
Residents, visitors or entities in the UAE must comply with Federal Decree‑Law No. 34 of 2021 on Countering Rumours and Cyber‑crimes. Masking or manipulating an IP address with the intention of committing or concealing an offence is punishable by imprisonment and/or fines from AED 500,000 to AED 2,000,000.
8.3 Prohibited UAE Uses
a) Circumventing or cloaking an IP address to commit, conceal or facilitate an offence under UAE law;
b) Accessing, publishing or distributing content illegal under UAE law or TDRA‑designated “Prohibited Content Categories”;
c) Violating any UAE authority directive, order or guidance.
8.4 Monitoring & Enforcement
Where we have a good‑faith belief—based on credible evidence, legal notice or technical indicators—that your Account is breaching UAE law, we may, without prior notice, suspend or permanently terminate the Account, block access from UAE IP addresses and/or refuse any refund. Nothing herein obliges us to monitor user activity.
8.5 No Liability
MenaVPN Holding B.V. is not liable for any fines, penalties, imprisonment, losses or damages arising from your unlawful VPN use in the UAE.
8.6 Indemnity
You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and affiliates from any claim, loss, liability, cost or expense (including legal fees) arising out of your UAE‑based breach of this Section 8.
8.7 Severability
If any portion of Section 8 is held unenforceable, the remainder remains in full force to the maximum extent permitted by law.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason—including any breach of these Terms or Section 8. Upon termination, Your right to use the Service ceases immediately.
The Company’s entire liability shall not exceed the amount actually paid by You through the Service or USD 100 if no purchases were made. To the maximum extent permitted by law, the Company shall not be liable for special, incidental, indirect or consequential damages. Some jurisdictions do not allow certain exclusions; in such cases liability is limited to the greatest extent permitted.
The Service is provided “AS IS” and “AS AVAILABLE” without warranty of any kind. The Company disclaims all warranties, express or implied. We do not guarantee that the Service will meet Your requirements, be error‑free, or that defects will be corrected.
These Terms are governed by the laws of the Netherlands. If You have a dispute, You agree to try to resolve it informally by contacting the Company first.
EU consumers benefit from any mandatory provisions of the law of the country of residence.
The Service is a “Commercial Item” as defined at 48 C.F.R. § 2.101.
You represent that (i) You are not located in a country subject to U.S. embargo or designated “terrorist supporting,” and (ii) You are not on any U.S. government prohibited or restricted parties list.
If any provision is held unenforceable or invalid, it will be modified to accomplish its objective to the greatest extent possible, and the remaining provisions remain in effect. Failure to exercise any right shall not constitute a waiver.
If we have provided a translation of these Terms, the original English text shall prevail in case of dispute.
We may modify or replace these Terms at any time. For material changes, we will provide at least 30 days’ notice before new terms take effect. Continued use of the Service after revisions constitutes acceptance.
If you have any questions about these Terms and Conditions, you can contact us:
• By email: support@menavpn.com
• By phone:+31 6 23521244
END OF TERMS & CONDITIONS
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